BSNL WhatsApp chatbot: Key options
BSNL’s WhatsApp chatbot will provide customers options that may assist in providing a simplified expertise. Utilizing this chatbot, prospects can request and guide a brand new BSNL fiber connection and pay payments (together with landline and FTTH payments) utilizing the safe on-line fee characteristic.
The WhatsApp chatbot will even assist BSNL customers entry their payments, invoices, and utilization particulars and can be capable of obtain PDF invoices for his or her data. The chatbot additionally has an in depth transaction historical past characteristic which is able to assist customers to maintain observe of their transactions.
BSNL customers will even be capable of report points or considerations by reserving a grievance instantly by the chatbot. With the chatbot, customers will even be allowed to remain knowledgeable concerning the standing of lodged complaints, guaranteeing well timed decision.
The corporate has additionally confirmed that the WhatsApp chatbot will even allow customers to discover and request adjustments to current plans by the Plan Change characteristic.
BSNL WhatsApp chatbot: The right way to entry
BSNL customers can entry the chatbot as a digital assistant for Bharat Fibre companies. For comfort, the corporate has additionally requested customers to start out chatting with BSNL’s Official WhatsApp Chatbot at 18004444.
To fireside up the BSNL official WhatsApp chatbot, customers have to sort ‘Hello’ and ship it to the above-mentioned quantity. Customers may entry the chatbot utilizing this hyperlink: https://wa.me/18004444
BSNL WhatsApp chatbot: How’s it essential
By providing a user-friendly platform that aligns with the evolving communication preferences of its customers, BSNL needs to streamline buyer interactions. The WhatsApp chatbot will permit prospects to entry and handle their BSNL companies with only a message.