My India First

My India First

Jio: Jio Haptik WhatsApp chatbot launched: What it means for customers

Mukesh Ambani-led Reliance Jio’s 5G community, which relies on standalone structure, is now out there throughout 236 Indian cities. The telecom large has additionally promised that its 5G community will unfold throughout extra cities, cities and talukas by the top of 2023. Jio additionally has a partnership with a conversational buyer relationship administration (CRM) platform named Haptik.
The corporate has now introduced the launch of a WhatsApp chatbot known as Jio Haptik. This chatbot will permit customers to request 5G connections. Nevertheless, these requests might be fulfilled based mostly on their system compatibility and geographical proximity.
In a press release to The Financial Occasions, Haptik co-founder and CEO Aakrit Vaish mentioned: “Our resolution goals to cater to the necessity of 500 million prospects who might be migrating to Jio True 5G, at each step beginning with eligibility verify to guide assortment to sim supply to system procuring and post-sales assist,”
Jio Haptik WhatsApp chatbot: How will it work
The chatbot will permit customers to personalise their request for 5G connections within the type of dynamic menu choices. It should embody choices for consumer kind (postpaid and pay as you go), system, location and outage administration by way of pin code, amongst others. The digital assistant helps English and different Indian languages like Hindi and Marathi.

Jio may even reap the benefits of Haptik’s Proactive Messaging function. This function will assist the corporate to proactively attain and have interaction with new and current customers concerning the launch of 5G companies. It should additionally assist in driving the adoption of the newest community expertise.

Haptik has additionally not too long ago launched a function known as Click on-to-Haptik. This function will assist Jio run ads on Fb and Instagram. These adverts is not going to solely increase consciousness about 5G however may even provoke new conversations with WhatsApp customers who’re enthusiastic about buying 5G connections.
On the not too long ago concluded forty sixth annual normal assembly (AGM), Reliance introduced that Jio’s 5G community is now lively in over 96% of the census cities throughout India.

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