The Shopper Affairs Ministry right this moment mentioned it’s engaged on utilizing synthetic intelligence (AI) to scale back the pendency of circumstances in varied client courts within the nation.
The ministry additionally mentioned the Nationwide Shopper Dispute Redressal Fee (NCDRC) has efficiently resolved 854 circumstances throughout August, the best disposal fee within the present yr.
This was potential because of proactive steps taken by the NCDRC, streamlined processes and superior expertise like E-daakhil, which helped resolve circumstances sooner than ever earlier than, it added.
“In furtherance of preserving the identical momentum of disposal of circumstances, the Division has made submitting of circumstances by E-daakhil in client commissions obligatory and shortly going to launch the characteristic of VC (video convention) on E-daakhil,” the ministry mentioned in an announcement.
Because the scope of synthetic intelligence is growing quickly, the ministry is “additionally engaged on utilizing the AI amenities in decreasing the pendency of circumstances within the Nationwide, State and District Shopper Commissions,” it added.
The case filed within the Shopper Commissions will probably be analysed by AI and can generate the abstract of the case and lots of extra actions will probably be accomplished by AI in resolving the case, the assertion mentioned.
In accordance with the ministry, NCDRC has considerably improved the disposal of client circumstances within the fee in 2023.
NCDRC and the Division of Shopper Affairs efficiently resolved 854 client circumstances in August, whereas the submitting of circumstances throughout the identical interval was 455, making it the best disposal fee of 188 per cent this yr, it mentioned.
This achievement underscores the NCDRC’s unwavering dedication to safeguarding client rights and making certain immediate redressal of grievances, the ministry mentioned.
Even the common monitoring of client circumstances by the ministry and holding varied one-day regional workshops in Guwahati and Chandigarh helped expedite the method.
The ministry additionally carried out sector-specific brainstorming classes on insurance coverage and actual property to scale back the pendency within the client commissions.
State-specific conferences in varied states like Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala have been additionally held, the assertion added.
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