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Authorities Says Working On Utilizing AI To Cut back Pendency Of Shopper Instances

Shopper Affairs Ministry stated it’s engaged on utilizing AI to cut back the pendency of instances

New Delhi:

The Shopper Affairs Ministry in the present day stated it’s engaged on utilizing synthetic intelligence (AI) to cut back the pendency of instances in numerous client courts within the nation.

The ministry additionally stated the Nationwide Shopper Dispute Redressal Fee (NCDRC) has efficiently resolved 854 instances throughout August, the best disposal charge within the present yr.

This was attainable on account of proactive steps taken by the NCDRC, streamlined processes and superior know-how like E-daakhil, which helped resolve instances quicker than ever earlier than, it added.

“In furtherance of protecting the identical momentum of disposal of instances, the Division has made submitting of instances by E-daakhil in client commissions obligatory and shortly going to launch the characteristic of VC (video convention) on E-daakhil,” the ministry stated in an announcement.

Because the scope of synthetic intelligence is growing quickly, the ministry is “additionally engaged on utilizing the AI services in lowering the pendency of instances within the Nationwide, State and District Shopper Commissions,” it added.

The case filed within the Shopper Commissions will likely be analysed by AI and can generate the abstract of the case and lots of extra actions will likely be completed by AI in resolving the case, the assertion stated.

In accordance with the ministry, NCDRC has considerably improved the disposal of client instances within the fee in 2023.

NCDRC and the Division of Shopper Affairs efficiently resolved 854 client instances in August, whereas the submitting of instances throughout the identical interval was 455, making it the best disposal charge of 188 per cent this yr, it stated.

This achievement underscores the NCDRC’s unwavering dedication to safeguarding client rights and making certain immediate redressal of grievances, the ministry stated.

Even the common monitoring of client instances by the ministry and holding numerous one-day regional workshops in Guwahati and Chandigarh helped expedite the method.

The ministry additionally carried out sector-specific brainstorming periods on insurance coverage and actual property to cut back the pendency within the client commissions.

State-specific conferences in numerous states like Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala had been additionally held, the assertion added.

(Apart from the headline, this story has not been edited by NDTV employees and is printed from a syndicated feed.)

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